Terms of Service

These terms apply when you create an account or use Pralix POS (the website, staff app, guest QR pages and desktop app), provided by Pralix POS. By using the service you agree to them.

Your account

• Give correct details and keep your password and staff PINs private.
• You are responsible for what your staff do with the logins you create.
• You must be allowed to run the business you register.

Plans, trial and payment

• The free trial lets you try the service; we may set limits on it.
• Paid plans are shown on the pricing page. Plans are activated by our team after you request them; you pay as agreed with us.
• Prices may change; we tell you before a change applies to your plan.
• If a payment is overdue we may limit the account after giving notice.

Desktop licences

• A licence key works on one computer. Moving to a new computer needs a new key from us.
• Do not copy, resell, reverse-engineer or try to get around the licence or the app's protection.

Your data

• Your restaurant's data belongs to you. You can export it and ask us to delete it.
• You are responsible for the data you collect from your guests and staff and for having a reason to collect it.
• How we handle data is described in our Privacy Policy.

Taxes and bills

The service helps you make bills and tax lines, but you are responsible for your prices, tax rates, tax registration and filings. Check your settings with your accountant.

Fair use

• No illegal use, spam, or attempts to break into or overload the service.
• We may suspend an account that puts the service or other customers at risk.

Availability

We work to keep the service running, but it may sometimes be unavailable (maintenance, internet or provider problems). The desktop app keeps billing offline for this reason. Keep backups switched on.

Liability

The service is provided as it is. To the extent the law allows, we are not liable for indirect losses (such as lost profit or lost sales), and our total liability is limited to the fees you paid us in the 12 months before the claim.

Ending the service

You can stop using the service at any time. We may end an account for a serious breach of these terms. After an account ends you can ask for an export of your data for 30 days.

Law

These terms are governed by the laws of the Sultanate of Oman, and the courts of Muscat have jurisdiction.

Changes

We may update these terms; the date above shows the latest version. Continuing to use the service means you accept the update.